A Guaranteed Difference
Voice, Data and Internet for business

Managed Services


Mike LaPalme, on the advantages of optimally managed IT and network environments.


Every IT department is overburdened these days. And it gets tougher all the time, managing increasingly complex needs with limited resources and so many competing priorities. Maybe it’s time for a bit of targeted, affordable help.

Keeping your business reliably and securely connected – wherever and whenever people need to communicate – can strain your budget, tax human resources and cause crucial projects to slip past their deadlines. Your entire IT mandate can come down to monitoring network operations, safeguarding against downtime and giving people access to a growing array of apps – all while you try to stay one step ahead of the spammers and cyber criminals.

Allstream can help fill those IT resource gaps with our portfolio of cost-effective Managed Services. Network performance, unified communications, hosting and security challenges – wherever you need help, we’re ready to provide it. And whatever level of support you opt for, rest assured that you’ll continue to make the key management decisions and retain control your overall IT strategy.

Our job is simply to keep an eye on day-to-day issues – managing maintenance and reporting, ensuring you have all the current upgrades and responding quickly to any interruptions.

Don’t waste your valuable time on mundane tasks. Let Allstream look after everyday IT management chores while you pursue the big-picture strategy.


Enhance your network and IT management:

Allstream simplifies the complexities of managing communications by:

  • letting you put your best people in the roles where they’ll have the most impact (while our experts take care of everything else)
  • updating you constantly on network availability, health and performance
  • monitoring security status and events in real time, 24/7
  • keeping your infrastructure up to date with the latest technologies and best practices
  • maintaining network and applications performance even as you’re adding new users or moving, expanding and consolidating offices
  • protecting you against technology obsolescence – and helping you plan for future change
  • allowing you to sleep soundly, knowing that your network is being looked after round the clock.

Get your people working more efficiently:

A complex communications infrastructure requires endless hours of monitoring, managing and diagnostic checks from your IT team – time better spent on driving business growth. Backed by Allstream’s Managed Unified

Communications and Network Services, your people will be free to work more efficiently and productively on the challenges that define your future.

The same holds true for our Managed Security and Managed Hosting services. We protect you from security threats and ensure business continuity in the event of a disaster – so you and your team can look beyond the worst-case scenarios to focus on moving the organization forward.


How Allstream Managed Services can save you money:

  • Extend the operating hours of your IT department with no additional hires.
  • Let the IT team focus on key tasks and business-building initiatives, which in turn will yield positive results at the bottom line.
  • Cut down on the need for specialized IT training and/or high-priced expert talent.
  • Reduce your hardware and software investments, along with the cost of upgrades and patches.
  • Lower your hydro and real estate costs by migrating to energy-efficient offsite hosting facilities.
  • Minimize network downtime, clearing the way for greater organizational efficiency and better financial results.
  • Protect your data and IT infrastructure from breaches, which can lead to lost sales, brand erosion and costly litigation.
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of the average organization’s IT budget is spent on basic maintenance

Source: THINKstrategies


of Total Cost of Ownership savings realized by many organizations using managed IT services

Source: IDC

1st provider

in Canada to be authorized as a Cisco Managed Services White Label NOC provider

Explore our solutions >

Select from this list of Allstream products to learn more about the elements you can bring together to create a managed IT and network services solution.

IP Connectivity

MPLS Networking

MPLS Networking

Secure, High Performance, Converged VPN Solution

Converge your voice, data and multimedia onto a single, secure, high-performance VPN

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DEL - SIP Trunking

DEL - SIP Trunking

The new voice service for Canadian businesses

Allstream SIP trunking lets you run all of your data and voice traffic – local, long-distance and private branch-to-branch communications – on a single IP backbone that seamlessly connects your company to the public switched telephone network (PSTN). Opening up an important new avenue in convergence, SIP Trunking leverages your existing IP-based connectivity by eliminating the need for separate voice and data networks. It also offers significant potential savings when compared with multiple PRI (Primary Rate Interface) connections to the PSTN.

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Unified Communications

IP Telephony Systems

IP Telephony Systems

All businesses need one basic power tool

An IP phone system from Allstream is your access point to all the business-building opportunities made possible by an IP-based network. It brings the incredible potential of integrated voice, data and multimedia communications to every desktop.

Supported by an IP-enabled PBX, now everyone in your organization can access voicemail, email, fax and other types of messages from their phones – or their PCs – through one secure interface. And as you implement more advanced business solutions, from videoconferencing and collaboration apps to a full contact centre, your IP phone system will be the basic power tool you need to gain all the further competitive advantages of IP telephony.

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Managed IP Services

Cloud Compute (IaaS)

Cloud Compute (IaaS)

A fully managed, business grade Infrastructure as a Service Solution

A fully managed Infrastructure as a Service (IaaS) solution that allows your company to save money while benefiting from higher performance and increased flexibility with your IT operations.

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Network Management

Network Management

You set the strategy and leave the everyday tasks to us.

You need to know how your network is performing around the clock. Even minimal downtime can compromise productivity, revenues, competitive advantage and customer loyalty. But maintaining and monitoring today’s increasingly complex communications infrastructures can be a costly responsibility that eats up budget, time and human resources.

With Allstream Managed Network Services, you maintain control of your overall network strategy while our certified experts monitor day-to-day operations, manage maintenance and upgrades, and rapidly respond to any interruptions. Whatever level of network management you require as your business grows, we deliver the highest levels of proactive support – all while saving you unnecessary IT hours and needless capital expense.

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Managed Security Services

Managed Security Services

Let the experts protect your network while you focus on business.

Managing a complex security infrastructure in the face of increasingly sophisticated threats is a round-the-clock job. You have to keep up to date with the latest protection technologies while responding to security events and complying with myriad reporting requirements. Allstream’s Managed Security Services simplify the complexity by taking on the day-to-day tasks of security while you focus on the big picture of managing your network to meet pressing business needs.

The endless innovation and sheer persistence of cyber crime demand a seamless, multi-layered and highly adaptable defense of your vital IT assets. Your corporate resources have to be out there and available, but only to the right people. With Managed Security Services, you can take advantage of the rigorous data protection, guaranteed service levels and significant cost savings delivered by Allstream’s security portfolio – while freeing up IT time and resources better spent on keeping your business moving forward.

Whatever level of management you require, our certified experts and integrated security management platform keep your network operating at peak performance while protecting your organization’s critical assets – and reducing your operational overhead.

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Managed Hosting

Managed Hosting

Expert IT support for your critical business applications

Reliable IT infrastructure is one of the cornerstones of your business communications infrastructure. You need to maintain service levels and protect your valuable data across multiple platforms and geographically dispersed workplaces – all while keeping your infrastructure securely housed in a climate-controlled environment with a power source that can be restored at a moment’s notice in the event of a crisis.

You can move some or all of these challenges off your plate with Allstream’s Managed Hosting Services. Whether we’re simply housing your servers in one of our secure Internet Data Centres or providing the full spectrum of management, backup and IT services, our team of experts is ready to help you, day in and day out.

By making your hosting needs our responsibility, you avoid both upfront capital expenditures as well as the ongoing costs of having skilled IT people monitoring and managing your infrastructure – especially during periods of rapid business change. Whatever level of Managed Hosting Services you choose, rest assured that your data and applications will be protected by Allstream’s industry-leading security features – backed by the proven performance and reliability of our nationwide fibre-optics network.

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Managed UC

Managed UC

We optimize your UC environment so you can focus on the big picture.

There’s a lot to manage in a complex unified communications (UC) environment. You may be responsible for IP telephony and LAN infrastructure, along with various collaboration, presence and mobility applications – including videoconferencing. You’re under pressure to stay current with the latest upgrades and emerging technologies. Just keeping everyone reliably connected, with ready access to a growing array of apps, can strain your budget, time and human resources.

With Allstream’s Unified Communications Managed Services, our experts provide proactive monitoring and support for your entire converged UC network and its integrated applications. We help you increase network efficiency, optimize customer service, support growth initiatives and cut operating expenses – all for a very reasonable monthly fee. Choosing from a range of service models, you retain control of your converged communications infrastructure while we ensure your people stay connected with each other and with customers, even when you’re expanding, moving or streamlining your business.

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Our Approach

Allstream has been designing and managing complex business networks for more than two decades. Across Canada, our certified and highly trained technical team supports a wide range of networking and security solutions with a strong commitment to service excellence.

Allstream has achieved Cisco Gold Partnership status, as well as the Master Cisco Powered Managed Service accreditation. In addition, we were the first Canadian provider to be certified as Cisco Master Managed Services Channel Partner for Powered Managed UC. Allstream was also recognized as SunGard’s Canadian Solution Provider of the Year for 2008/2009.

The Allstream difference: It’s a human quality
Any way you look at Allstream – our customers, our solutions, our network, our track record of innovation, our competitive spirit – we’re truly all business. But that focus demands something very human from us: a commitment to building strong relationships with you, our customers, and delivering value on terms you define.

Our Approach

“They really got involved in the company to understand our challenges. Allstream wanted to be a partner, not just a service vendor.”

Mick Montgomery, Infrastructure Manager
Vicwest Inc.

Our IP Network

Allstream National IP Network

Gain all the benefits of IP connectivity – nationwide.
Allstream’s high-performance network delivers secure, dependable business communications from coast to coast. Our 30,000 km fibre-optic backbone combines advanced IP connectivity, digital switching, Ethernet-featured services and the latest security technologies. We can help you converge data and video with local, long-distance and private voice traffic over a single network. And we give you global connections through strategic partnerships with leading service providers in more than 70 countries.

Get the best in reliability and security.
Our end-to-end IP infrastructure ensures exceptional quality of service between metropolitan centres across Canada. We deliver critical business applications via highly secure transport modes at gigabit speeds, providing any-to-any connectivity and reliably supporting real-time voice, data and multimedia communications.

Build on our great track record in innovation.
Allstream is an industry leader in emerging areas of IP network convergence and unified communications. For example, we built Canada’s first MPLS virtual private network and IP trunking installations. We can further your organization’s pursuit of innovation on many fronts: to drive ROI on network and IT resources, to reduce infrastructure and operating costs with managed services, and to customize applications that will make your business more agile, efficient and responsive

Our IP Network

The Foundation of our solutions and services portfolio

  • 30,000 route km across Canada
  • 18,000 route km of inter-city fibre
  • 9 cross-border connections
  • 3,000+ buildings accessed
  • 30 local city networks operations
  • 100 Gig capable DWDM transport
  • International MPLS, Switched Ethernet and Wavelength reach

We partner with the world’s best to deliver the best solutions for our customers. For a complete listing of our technology partners, visit the partners section of our website.


“Allstream gets it. They’re a fantastic partner – skilled, experienced and innovative in taking our technology and solutions to the Canadian market.”

Nitin Kawale, President
Cisco Canada