Customers want to talk to the right person right away. They’re used to communicating instantly via texts, tweets, posts and status updates – they’re not interested in listening to your music on hold.

You only get one chance to impress a new customer – and just the slightest lapse in communications can turn away an existing one. Allstream helps you create a service experience that satisfies every customer’s needs from the first contact and keeps on driving return business and long-term loyalty. At the same time, our high-performance national IP network and applications get your entire organization working more efficiently, so everyone is better positioned to meet rising expectations while taking on the competition.

Your customers want easy access and reliable service across multiple sales channels. We help you identify and quickly implement the best solutions: Expand your call centre. Adjust bandwidth for seasonal fluctuations. Strengthen your online presence. Streamline ordering protocols. Equip your salespeople with mobility tools. Whatever you need to deliver more prompt, thorough, personalized service.

Superior service is a true differentiator in a crowded marketplace. Allstream solves your communications challenges and helps you make customer experience what it should be – all about satisfying each person’s unique needs.

Put your customers first.

• Speed up response times and quickly connect customers to the right people with Allstream’s advanced contact centre, collaboration and Internet solutions.
• Tailor sales channels at every touchpoint – voice, email, web, text – to suit your customers’ unique priorities and comfort zones.
• Maintain high service levels by taking advantage of scalable network bandwidth during business expansions, product launches and seasonal fluctuations.
• Enhance online shopping experiences and information delivery.
• Support data and communications applications that help you align stock levels with customer demand.
• Minimize and mitigate the risks of network downtime.

Make the right connections to increase productivity and satisfy customers.

• Fast-track customers and business partners to the people best prepared to help them via mobility, Internet and collaboration applications.
• Field fewer redundant phone and email inquiries.
• Create quick connections between experts and decision makers.
• Give your people access to voicemail and Internet services from wherever they’re working.

Grow your business and increase profitability.

Allstream helps enhance your bottom line by:

• sharpening response times and raising satisfaction levels – which generates repeat sales and positive word-of-mouth
• increasing the number of customers you can serve without major capital outlays on infrastructure
• boosting workplace efficiency to keep everyone focused on business-building initiatives
• streamlining ordering and inventory processes
• protecting your network and websites from costly security breaches.