Get answers to billing or invoice-related questions.

• Phone: 1-888-288-2273 (8:00 am to 7:30 pm Eastern Time)
• Email: businesscare@mtsallstream.com
• Fax: 1-800-563-0602

Information we will need to serve you better:

• Your name, organization name and main telephone number
• Your account or customer number (appears on your invoice)
• A copy of your invoice

For moves, adds, changes or disconnects on any of your Allstream services:

• Phone: 1-888-288-2273 (8:00 am to 7:30 pm Eastern Time)
• Email: businesscare@mtsallstream.com
• Fax: 1-800-563-0602

Information we will need to serve you better:

• Your name, organization name and main telephone number
• Your account or customer number (appears on your invoice)
• A copy of your invoice
• Information about the move, add or change you require

Phone 1-866-282-0111 (service available 24/7). An Allstream service representative will ask you for:

• Your name and telephone number
• A brief description of the problem you’re experiencing
• The address or location where service is affected

What will happen next:

• Your request will be routed to a technician in our Service Management Centre
• The technician will diagnose the problem and tell you when you can expect service to be restored

If you’re ready to purchase or if you have questions about service availability, pricing or specs, Allstream’s experts are just a phone call or email away.

• Phone: 1-855-299-7050 (8:30 am to 7:30 pm Eastern Time)
• Email: connect@allstream.com

Billing and Service Changes:

• Phone: 1-888-288-2273 (8:00 am to 7:30 pm Eastern Time)
• Email: businesscare@mtsallstream.com
• Fax: 1-800-563-0602

Technical Support:

• Phone: 1-866-282-0111 (service available 24/7)

Website Problems:

• Email: webteam@mtsallstream.com

Customer Service Feedback and Escalations:

• Phone: 1-866-883-8618 (8:30 am to 6:00 pm Eastern Time)
• Email: Customer Service Resource Team
• Fax: 1-800-563-0602